Say No More to Buyer's Remorse: Understanding the Peloton Return Policy

Peloton is a well-known brand of fitness equipment that has gained popularity in recent years. Their products, including exercise bikes and treadmills, are highly regarded for their quality and interactive workout classes. However, like any product, there may be instances where customers need to return an item for various reasons. In this article, we’ll take a closer look at Peloton’s return policy and what you need to know before making a purchase.

Peloton’s Return Policy

Peloton offers a 30-day home trial for all of their products. If you’re not satisfied with your purchase, you can return it for a full refund, minus any shipping and assembly fees. The trial period begins the day your product is delivered, and you must request a return within 30 days of delivery. Peloton will cover the return shipping and pickup fees.

To initiate a return, you must contact Peloton customer service either by phone or email. They’ll ask for your order number and will schedule a pickup of the equipment. Once the product is returned and inspected, you’ll receive a refund within 3-5 business days.

Conditions to be Aware of When Returning a Peloton Product

There are a few conditions to be aware of when returning a Peloton product:

  • The product must be in good condition, with no damage or excessive wear and tear.
  • Any accessories that came with the product must also be returned.
  • The original packaging must be used to return the product. If you no longer have the packaging, Peloton can provide you with a new one, but you’ll be charged a fee.
  • If you financed your purchase through Peloton’s financing program, you’ll still be responsible for any monthly payments until the product is returned and processed.

Peloton’s 30-day home trial is an excellent way to test out their products and see if they’re right for you. However, it’s essential to understand the return policy’s conditions to ensure a smooth return process. If you have any questions or concerns, don’t hesitate to contact Peloton customer service for assistance.


Peloton’s return policy is clear and straightforward. They offer a 30-day home trial, and if you’re not satisfied, you can return the product for a full refund minus shipping and assembly fees. As long as you meet the conditions of the return policy, you should have no problem returning your Peloton equipment. If you’re considering purchasing a Peloton product, be sure to familiarize yourself with their return policy to ensure a stress-free return process if necessary.

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